If you buy an item in our shop in Ballincollig, we offer exchanges or store credit only. We do not return goods for cash or credit card refunds. If you need to return an item, all items must be returned in the condition that they were received - not altered, and with all tags attached, within 14 days of purchase with a receipt. Your statutory rights are not affected.
Purchases made on our Online shop
In accordance with EU online trading guidelines, we issue refunds on items bought online where an item has been found to be not as described (for instance, regarding the size). Please take particular note of the dimensions we give for our products. In the case of an online return, please e-mail us to describe the reason and return the product(s) to us within 14 days of receipt.
Please note that variance in monitors and screens can affect the representation of colours of the products on our side. This is unavoidable. If you contact us before you make an online purchase, we will do our best to help you, via email or phone, with any queries you have. The cost of returning an item is the purchaser's responsibility or you can return the item to the shop in Ballincollig.
An exception is if you wish to exchange for a different size or colour. We will pay the postage of the exchanged item. Email us at firstname.lastname@example.org.